FREQUENTLY ASKED QUESTIONS
PREORDER INFORMATION FOR CUSTOMERS
First of all, the price will be determined by YOUR DISTRIBUTOR. A completely installed INFINITY MG10 model will cost between US$14,000 and US$25,000; INFINITY MG5 model will cost between US$8,000 and US$12,000. The price will vary among countries and strongly depend on your distributor’s pricing policy, shipping cost, country’s import taxes, government laws and regulations towards renewable energy products, particular property layout, warranty and maintenance policy, etc.
FROM YOUR LOCAL DISTRIBUTOR ONLY!
Infinity SAV Co., Ltd. is a company involved only in research and development of alternative energy technologies. We are neither a trade nor a manufacturing company. Visiting our office to buy a sample or a prototype is NOT POSSIBLE. We work only B2B and WILL NOT be selling our products directly to general public. You will be able to buy the device only from a distributor in your country. Our current distributorship strategy focuses on building a distributorship network of independent companies that will be targeting their local markets to advertise, sell, and service products of Infinity SAV.
There is no fixed date of the beginning of sales. There are two factors that come into play here. First, is to complete the R&D process of our first production model of INFINITY MG10. Time of completion is hard to predict because we have to complete thousands of hours of various tests and apply necessary modifications before a product can prove its reliability. Second is too set up the mass production that also strongly depends on R&D results and funding.
The INFINITY MG generator will first be available in countries where we have already assigned distributors, in other words, the sooner a distributor is assigned, the sooner you will be able to place an actual preorder of the product.
As soon as enough funds is collected through preorders, we’ll begin preparation for mass production and apply for necessary certification. With sufficient funding everything can be completed in 8-12 months period.
The Centrifugal Boiler is still under development and will be ready for distributorship as soon as necessary tests are completed. Meanwhile you can place a preorder for it on our website.
Manufacturing of the MG generator is an extremely complex process, especially on a mass level. Being a small start-up company, we simply don’t have necessary finances to do it on our own. That is why our plan is to crowdfund this project through preorders each and every of our distributors will collect after they have received the MG10 sample. Having a sample in every country of distribution will allow people to come and witness the technology to make sure it is real, sign a purchase agreement with their local distributor and make a prepayment.
Once sufficient funding is secured, we will outsource production to our trusted partners in Korea and Europe that will both be able to manufacture up to 10,000 units per month.
For the last several months we have assigned many distributors wordwide. The role and responsibilities of each distributor go way beyond of just selling our products. Before they can accept preorders there is a huge amount of work relating to establishment of a company, legal permissions, certificates, import taxes, etc. that require a lot of time. That is why until the mass production starts and distributors are ready for shipment and sale of our products, they can’t process numerous calls and emails from people.
No. Each distributor will be authorized to sell only to residents living in their designated territory (country). Also, generators sold in a certain territory (country) will work ONLY WITHIN that particular territory. For example, if it’s sold in Lithuania, it won’t work in Germany, Italy or any other country. Each unit will have a preinstalled GPS tracker that will automatically disable the device if it’s taken away from the territory it was initially sold at. This is made to protect market of each distributor.
As many other electrical products INFINITY MG10 generator is a highly technological and potentially dangerous device. Every country has its own regulations towards safety and compliance that is why special installation and integration to the local grid will be executed only by your local distributor after having undergone necessary safety measurements and coordinated with local electricity supplier.
Purchasing a unit from your distributor does not grant you with unlimited rights over how and where to use it. Failure to comply with distributor’s purchasing policy and government regulations will result in revocation of warranty and inability to use the product.
We will be constantly updating our list of approved distributors. However, for some countries it will take longer to assign one. In this case, you will simply have to wait. The more preorders are placed from a particular country, the faster it will be for us to find a company that will take a role of distributor in that country.
IMPORTANT! You will only be able to buy the device from your official distributor. Devices bought elsewhere WILL NOT WORK due to GPS restrictions.
First, preordering DOES NOT mean buying the device from us. Second, you DO NOT have to pay anything to place a preorder. We opened our product for preordering in order to predict demand in every country in the world. Preorders from those countries that already have a distributor will be automatically forwarded to them to put each preorder in line. Preorders from countries that do not yet have a distributor will be used as an incentive for local companies to become a distributor as soon as possible.
In order to place a preorder you first have to register and login on our website as a customer. After that you have to follow instruction on the website.
If you’re from a country that already has a distributor, the distributor will contact you to verify all information and to approve your preorder. Once approved, you will be invited to visit a distributor’s office to sign a purchase agreement and make a certain prepayment for the product so your preorder will be put in a waiting list.
If you’re from a country that does not yet have a distributor, your information will be stored on our website until the distributor is assigned. Once it is, we will forward your information to them for further processing.
Approximately two months. After collecting prepayments the distributor will place an order to Infinity SAV to manufacture prepaid quantity of generators according to customers’ requirements. After that they will take care of shipping, importing, licensing the product before installing it at your site.
Unless you signed a contract and made a prepayment to the distributor, you can change or cancel your preorder at any time. Log in to your personal account and make necessary modifications.
Yes, placing a preorder on our website is not necessary to buy the product. Actual purchasing process takes place in a distributor’s office in your country.
However, submitting a preorder will help us to forecast the demand and coordinate distributors’ work more efficiently.
Responsibilities of each and every distributor go way beyond sales of our products. Your local distributor will need to:
open a company under our trademark name;
acquire necessary permissions from the government to import, market, sell and provide after sales service;
take care of shipping and delivery;
train employees to process inquiries from people;
hire and train a team of technicians that will be dealing with installation and maintenance activities;
prepare necessary legal documentation and licenses;
accept preorders and prepayments from people;
In other words, there is a huge amount of preparation work that each distributor needs to complete before they are able to sell our products.
ATTENTION! Registering on our website is for approved distributors only, do not ask for an invitation code until you perform your distributorship obligations.
If you’re interested in becoming a distributor you MUST first apply via our website and send us an email. Please proceed to
and read Business Proposal and Exclusive Distributorship Agreement sample carefully. If you agree with the terms of cooperation with Infinity SAV, please fill out the attached questionnaire and send it to the email address indicated below. In order to become a distributor you and your company must meet certain requirements. After evaluating your information we will inform you whether and when to schedule a call.
Yes, as a final part of negotiations each potential distributor must visit us in Korea. The visiting terms are our lined in the Business Proposal here: https://infinitysav.com/distributors/
Yes, if your company has sufficient financial, networking, distributorship capabilities you can represent as many countries as we agree on.
Each distributor will be designated a certain territory (country) that no other distributor will have rights and ability to resell our product in. Besides, each device will have an integrated GPS unit that will forbid the device to operate in a territory other than where it was initially sold and installed.
Each purchase of the generator will include signing a Purchase Agreement that will strongly prohibit unauthorized opening of the device. If opened, warranty will be terminated and system of sensors will disable the device permanently. Infinity SAV’ engineers developed a complex encoded software that makes the device invulnerable to copying.
The distributorship fee we collect from our distributors is the initial funds that we will use to kick start manufacturing of generator demonstration samples in Korea. It’s also needed to cover our expenses for internal testing, applying for safety certificates, marketing and licensing expenses, delivering the samples to our distributors. The amount strongly depends on size, population number and GDP per capita of a country, meaning that, say, USA will cost much more than Greece. The 300 thousand euro fee is the average that applies to most countries.
The paid distributorship fee grants you with a status of Exclusive Distributor which means that your company will benefit from monopoly sales within your territory (country), it provides 30% discount to all Infinity SAV’ products and full technical and marketing support, it lets you have full control over all devices sold within your territory.
The production of first demonstration samples will take place in Korea. Infinity SAV has signed Production Agreements with four different manufacturing companies in Korea that will focus on manufacturing a certain part of the device. In particular, motor and its driver, rotor with magnets and stator with coils, PCB and other electronics, and casing with gauges and sensors will be manufactured and supplied to our assembly facility where each unit will be uploaded with our software, tested and sealed. This strategy will allow us to protect our technology from copying at the initial stage.
Mass production of the generator and the boiler will be outsourced to professional manufacturing companies that will acquire a production license from us. The first manufacturer will be located in Slovakia, however, we intend to assign at least 2 more manufacturers in Asia to reduce cost of production.
Upon manufacturing the first demonstration samples, our goal will be to outsource most of the manufacturing to other countries to save on labor, material, transportation costs, import taxes, etc. If demand for our product is high, we’ll consider outsourcing manufacturing right after we supplied the demonstration unit. In this case, we’ll have to sign proper agreements and sell the production license to our distributor or other local company. Manufacturing of the PCB and software, however, will always take place in Korea.
Upon successful testing and receiving necessary certificates (KC and CE marks) we will work with every distributor to help them import the device to their country. However, distributors will play a major role in acquiring necessary permissions and documents to import, market, sell, and service our products in their country.
Each unit will be accompanied with sufficient quantity of spare parts that also can easily be bought locally. Trained technicians will have access to online monitoring on each sold device and will perform necessary technical service when needed. In case if a serious defect is found in a large quantity of device, recall expenses will be covered by Infinity SAV.
Before receiving their demonstration sample, the distributor will assign a team of technicians that will have to visit our workshop in Korea to receive sufficient training on repair and maintenance of the generator. Our online monitoring software will allow to have full up-to-date information about each device, such as number of operation hours, energy load, exact location of each device, ambient temperature, etc. The software will notify the team once an error occurs or some part needs a replacement. Infinity SAV will provide a list of all parts that will need to be replaced/repaired during the maintenance service. In order to prevent the device from unauthorized access, the trained technicians will have full remote control on the device including shutting it down permanently.
According to our calculations, maintenance of the device must be performed every 8000 operational hours. However, a system of sensors will automatically notify the maintenance team if any parts will need a replacement or repair. The maintenance service most certainly will include bearing replacement, greasing of all moving parts, replacement of minor electronic components, cleaning and inspection.
Infinity SAV will provide full marketing assistance to promote its products. However, each distributor is free to utilize their own promotional methods that must be previously agreed with us.
As long as it helps to increase brand awareness of Infinity SAV and does not confuse people distributors reserve the right to market the device as they please.
|INFINITY MG10||INFINITY MG5|
|Control system consumption||50W||50W|
|Motor consumption||Idle – 200W, full load – 3KW||Idle – 200W, full load – 3KW|
|Generated voltage||900 AC||900 AC|
|Effective power output||10KW||5KW|
|Effective frequency output||50/60Hz||50/60Hz|
|Effective voltage output||110V / 1 phase / 100A
220-230V / 1 phase / 50A
220-230V / 3 phase / 16A
380-440V / 3 phase / 16A
|110V / 1 phase / 50A
220-230V / 1 phase / 25A
220-230V / 3 phase / 8A
380-440V / 3 phase / 8A
|Motor rotation||1500 rpm||1500 rpm|
|Weight||80 kg||60 kg|
|Operation temperature range||-40°C ~ 70°C||-40°C ~ 70°C|
|Recommended retail price||$15,000*||$8,000*|
* This is a recommended retail price estimate that does not include VAT, import tax, delivery and installation fees, etc. Distributors will determine exact retail price according to their pricing policy and country’s laws and regulations.
The standard warranty for the MG10 model is 2 years. It can be extended by a distributor for additional charge.
One of the distributor’s responsibilities will be to provide aftersales service to the clients which includes regular maintenance. The device will have a complex system of sensors and gauges that will indicate when and what service must be performed on the device. According to our calculations, every 8000 operational hours the device should undergo preventive maintenance which will be performed by trained technicians of a distributor’s company. The technicians will replace/grease/inspect all moving and electronic parts of the generator.
Once started it can operate non-stop for 8000 hours until maintenance is required.
In the absence of external influences, neodymium magnets remain magnetic for hundreds of years. Demagnetization of generator’s magnets is extremely small if the device is used properly with a rate of 1% every 10 years.
According to our calculations it will last for at least 200,000 operational hours. If maintenance is performed regularly and duly, the generator may serve indefinitely longer.
The device will have an internal cooling system that will automatically adjust to ambient temperature. In case if the generator is used in extreme weather conditions (heat, cold, high humidity) it will have special casing protection. Temperature limits are 70°C and -40°C.
Just like any other electrical device, the generator will undergo safety tests to acquire necessary certificates that will indicate its safety for everyday use at home, office, stores, factories, etc.
The heat generation of the device is very insignificant. Only the motor and electronic components will generate heat just like in any other electrical device. However, its internal cooling system will maintain a constant temperature inside the device.
So far we have successfully tested only the 10kW model. Our next ready for production model is 5kW. Currently, our calculations suggest that the biggest unit we can build is 30kW, however, with sufficient time and funding in future we will be able to build much bigger generators.
If bigger net output energy is required, our generator has an option of current synchronization, which allow to connect several devices to work as one. For example, 10 synchronized MG10 units will provide 100kW of effective power output.